Founded in 1999, 1688.com is currently one of the largest B2B e-commerce platforms in the world. It belongs to the Alibaba Group founded by the world-renowned figure Jack Ma.
After 14 years of development, 1688.com has become the world’s first platform with more than 120 million B-class registered users. More than 12 million users visit the website every day, generating 150 million online browses.
1688.com supports online transactions. Online transactions adopt the Alipay guaranteed transaction method. During the period when the buyer has not confirmed the receipt of the goods, the payment is kept by Alipay. Only after the buyer confirms the receipt of the goods will the money be transferred to the supplier’s account. If the buyer encounters problems such as the failure of the supplier fulfilling the promise during the transaction, he can first negotiate with the supplier or “apply for a refund/return”. If the supplier does not cooperate with the rights protection, the buyer can ask 1688 customer service to assist in the rights protection or complain to the supplier.
In addition to providing Alipay guaranteed transactions, 1688.com also provides buyer protection services. Buyer protection services refer to the supplier’s commitment to protect the rights and interests of buyers in the transaction through self-payment deposits. If the supplier fails to perform promise, 1688.com will pay in advance according to the rules to protect the rights and interests of buyers.
1688 aims to build the world’s largest online wholesale platform, transaction security is its most concerned. It will continue to introduce various measures to improve transaction security, so that buyers can purchase here with more confidence.
Related Articles
- What is 1688.com?
- Challenges When Buying from 1688
- Aspects to Note When Purchasing
- Advantages of 1688
Frequently Asked Questions
How does 1688.com’s payment protection system work?
1688.com uses Alipay’s escrow system, which holds buyer funds securely until the goods are received and confirmed. The payment is only released to the supplier after the buyer verifies the order, providing protection against non-delivery and product disputes. This system is backed by Alibaba Group’s infrastructure.
What payment methods are accepted on 1688.com?
1688.com primarily accepts Alipay, Chinese bank transfers, and credit cards issued by Chinese banks. International credit cards and PayPal are generally not supported directly. Foreign buyers often use purchasing agents who can process payments through Chinese payment channels on their behalf.
What happens if a 1688 supplier fails to deliver as promised?
If a supplier fails to deliver, buyers can file a dispute through 1688’s platform. The Alipay escrow system ensures your payment is still protected. If the dispute is resolved in your favor, you receive a full or partial refund. The platform also tracks supplier performance, and repeated violations can result in supplier account suspension.
Is it safe to pay suppliers directly through 1688.com?
Yes, paying through 1688.com’s official platform is the safest method because Alipay’s escrow protects your funds until delivery is confirmed. Never pay suppliers outside the platform via direct bank transfer or personal payment apps, as these transactions fall outside 1688’s protection and cannot be disputed.
How does Alipay escrow protect international buyers on 1688?
Alipay escrow holds your payment in a secure account until you confirm receipt of goods. If products are damaged, incorrect, or fail to arrive, you can open a dispute and Alipay will mediate. The supplier only receives payment after the dispute resolution process is complete, giving buyers significant leverage.
What should I do if I receive defective products from a 1688 supplier?
Document the defects with photos and videos immediately, then file a dispute on 1688.com within the platform’s dispute window. Provide clear evidence of the defects. The platform will mediate between you and the supplier, and you may receive a refund, replacement, or partial compensation depending on the severity.
Can international buyers access 1688’s trade assurance features?
1688’s trade assurance and escrow features are designed for domestic transactions, but international buyers can access them through purchasing agents who have Chinese accounts. Direct access requires a Chinese Alipay account and phone number. Working with a verified agent ensures you benefit from the same payment protection.
