If you’re looking to purchase goods from China, 1688 is a great platform to consider. 1688 is a popular e-commerce platform in China, similar to Alibaba, that allows individuals and businesses to purchase products directly from Chinese manufacturers at wholesale prices. However, for American buyers, ordering from 1688 can seem like a daunting task. But don’t worry, in this article, we’ll guide you through the process of how to order from 1688.
Step 1: Create an account on 1688
The first step to begin ordering from 1688 is to create an account. You can use your email address or mobile phone number to sign up. After you’ve created your account, verify your email address or mobile phone number to ensure that your account is active.
Step 2: Search for products
Once your account is created, you can start searching for products on 1688. You can search for products by using keywords or by browsing through the different categories available on the platform. When searching for products, it’s important to pay attention to the product details, including the price, minimum order quantity (MOQ), and shipping options.
Step 3: Contact the supplier
After you’ve found a product that you’re interested in purchasing, you’ll need to contact the supplier to inquire about the product and negotiate the price. Most suppliers on 1688 are Chinese manufacturers, and they may not speak English. Therefore, it’s essential to use a translation tool or hire a translator to communicate with the supplier effectively. You can also use Aliwangwang to communicate with the supplier.
Step 4: Negotiate the price and MOQ
Once you’ve contacted the supplier, you can negotiate the price and MOQ of the product. It’s important to remember that the MOQ is the minimum quantity that the supplier is willing to sell. If you’re not able to meet the MOQ, you may need to look for a different supplier or consider purchasing a different product. Fortunately, most of suppliers provide small MOQ on 1688, most of MOQ are starting from 2pcs.
Step 5: Place your order
After you’ve negotiated the price and MOQ, it’s time to place your order. To do this, you’ll need to provide the supplier with your shipping information and payment details. It’s important to ensure that you provide accurate shipping information to avoid any delays or issues with your order.
Step 6: Make payment
The next step is to make payment for your order. 1688 just accept Alipay or China’s bank transfer, It’s important to confirm with the supplier which payment method they prefer and ensure that you follow the payment instructions carefully.
Step 7: Track your order
After you’ve made payment, the supplier will begin preparing your order for shipment. You can track your order on 1688 to monitor its progress and estimated delivery date. Once your order has been shipped, you’ll receive a tracking number that you can use to track your package.
Step 8: Receive your order
Finally, once your order has arrived, it’s important to inspect the products to ensure that they are in good condition and meet your expectations. If you’re satisfied with your order, you can leave feedback for the supplier on 1688.
It can save too much money to import from 1688 instead of other platforms such as alibaba.com.
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Frequently Asked Questions
What is the step-by-step process for placing an order on 1688?
First, search for your product using Chinese keywords. Second, review supplier ratings and product specifications. Third, contact the supplier to confirm details, MOQ, and pricing. Fourth, add products to cart or place a direct order. Fifth, pay through Alipay’s escrow. Sixth, provide your shipping address. Finally, confirm receipt and release payment after quality check.
Can I order samples before placing a bulk order on 1688?
Yes, most 1688 suppliers allow sample orders. You can purchase 1-2 pieces at retail price or sometimes request free samples (you pay shipping). Sampling is strongly recommended to verify quality before committing to bulk orders. Some suppliers refund the sample cost on your first bulk order as a goodwill gesture.
How do I communicate with suppliers when ordering on 1688?
Use 1688’s built-in messaging system (Wangwang chat) to communicate with suppliers. Messages are in Chinese, so use translation tools if needed. For complex discussions, a purchasing agent can handle negotiations. Key topics to discuss include product specifications, MOQ, pricing, lead time, shipping methods, and quality requirements.
What happens after I place an order on 1688.com?
After payment through Alipay, the supplier receives the order and begins processing. They will prepare the goods, package them, and ship to your specified Chinese address. You can track the domestic shipment through 1688’s system. Once you receive and inspect the goods, confirm receipt on the platform to release payment to the supplier.
Can I modify or cancel an order after placing it on 1688?
Orders can be modified or cancelled before the supplier ships, but you must communicate quickly through 1688’s messaging system. Once shipped, cancellation is not possible. If the supplier has already started production for custom orders, cancellation may incur fees. Always confirm all details before placing an order to avoid issues.
How long does it take for a 1688 supplier to process and ship an order?
Ready-made products typically ship within 1-3 days. Custom or OEM products require 7-30 days depending on complexity and quantity. During peak seasons (Chinese New Year, Double 11), processing times may extend. Always confirm lead times with the supplier before placing your order and plan your inventory accordingly.
What should I do if my 1688 order arrives damaged or incomplete?
Take photos immediately, do not confirm receipt on the platform, and file a dispute through 1688’s system within the dispute window (usually 7-15 days). Provide clear evidence of damage or missing items. The platform will mediate and you may receive a refund, replacement, or partial compensation depending on the situation.
